Privacy policy

Last Updated: January 26, 2025

Thank you for visiting the website operated by SIAWAG (“Company”). We are committed to delivering an engaging and secure online shopping experience, along with the high level of personalized service that defines our brand. This commitment includes respecting and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and otherwise handle personal information in connection with our services. However, this policy is for informational purposes only and does not constitute a contract or create any legal rights or obligations.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, usage, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Use.

How We Collect Personal Information

From the moment you interact with us, we begin gathering personal information. Some of this data is collected automatically as you engage with our services, while other information is provided directly by you. In some cases, we may obtain details about you from third-party sources—even before you interact with us directly. We may also link or combine data collected from our website, offline interactions (such as in-store visits), third-party sources, and tracking technologies. This allows us to personalize your experience with us, no matter how you engage with our services.

Personal Information You Provide

We collect personal details that you share with us in connection with our services, including:

• Contact & Profile Information – When you create an account, sign up for newsletters, initiate a transaction, shop online or in-store, opt in for text messages, participate in promotions, purchase or redeem gift cards, or communicate with us in any way, we collect details such as your name, email address, password, phone number, gender, postal code, and mailing address. We also store records of your interactions with us, including communications and any additional information you provide. Additionally, we track your activity within our services, including orders and similar engagements.

• Payment & Transaction Details – We collect information related to your purchases, including items bought, transaction dates and times, order amounts, order details, applied discounts or promotional codes, and payment details such as credit/debit card information or gift card usage when shopping in-store or online.

• Shopping History – We may gather information about the products you browse, add to your cart, purchase, or return while using our website.

We use this information to operate, maintain, and enhance our services while also enabling seamless communication with you. This includes sending emails regarding service updates, account verification, feature enhancements, security alerts, and other communications related to SIAWAG.

Personal Information Automatically Collected When Using Our Services

Like many digital platforms, we automatically gather certain personal information when you interact with our online services. This includes:

• Device and Software Information:
  We may collect details about your device and software, such as your IP address, browser type, internet service provider, device model/manufacturer, operating system, date and time stamps, and unique identifiers (e.g., persistent device IDs or Ad-IDs) that help us recognize your browser or account. Additionally, we may collaborate with third-party partners to implement technologies, including statistical modeling tools, to identify and connect with you across multiple devices.

• User-Submitted Content and Website Interactions:
  We collect information about how you engage with our website and services, including any content you submit or share on our platform.

• Usage and Access Data:
  This includes tracking how you navigate our services—for example, the website you visited before arriving at ours, the pages you view, links you click, whether you open our emails and engage with embedded links, and whether you access our services from multiple devices.

• Location Data:
  We may collect location-based data to enhance our services. This may be determined through WiFi signals, wireless network triangulation, and other geolocation technologies. Additionally, we may estimate your general location using your IP address.

Security of Your Personal Information

We take appropriate security measures and adhere to industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. If you provide payment details, such as credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of data transmission over the internet or electronic storage is entirely foolproof, we comply with PCI-DSS security standards and apply additional industry-accepted safeguards to enhance data security.

How We Use Your Personal Information

We and our third-party partners may use your personal information for the following purposes:

• Account Registration and Verification:
  To process your registration for our services, verify your information, and ensure that it is accurate and up-to-date.

• Order Fulfillment and Service Requests:
  To fulfill your requests, such as placing an order, delivering it to you, or providing you with requested information.

• Transaction Processing:
  To complete your purchases, including processing credit card payments related to your transactions.

• Service Operation and Functionality:
  To operate, maintain, and provide you with the features and functionality of our products and services.

• Important Service Updates:
  To notify you about significant updates to our services, including changes to our terms, conditions, policies, or other essential administrative matters. Since these updates are crucial to your use of the services, you will not be able to opt-out of receiving these communications.

• Marketing and Promotions:
  To inform you about products, services, programs, and promotions that we believe may be of interest to you. This includes adding you to our mailing lists and allowing you to participate in promotions like sweepstakes, contests, and other offers (referred to as "Promotions").

• Advertising and Communication:
  To present advertisements to you online, via email, text messages, or other communication methods, including on social media platforms and search engines.

• Promotion Eligibility Evaluation:
  To assess your eligibility for specific promotions, offers, or services that may be of interest to you.

• Security and Integrity Maintenance:
  To help ensure the safety, security, and integrity of our services, technology, assets, and overall business operations.

• Internal Business Purposes:
  For internal purposes like data analysis, customer research, audits, fraud prevention, developing new features or products, improving services, identifying usage trends, and evaluating the success of promotional campaigns. This also includes using this data to enhance our machine learning algorithms, particularly for user engagement.

• Other Disclosures:
  For purposes disclosed at the time you provide us with your personal information or as described elsewhere in this Privacy Policy.

We may also aggregate personal information in ways that prevent it from identifying any specific individual user of our services.

If you contact us for assistance, we may need additional information to address your request or inquiry. In such cases, we may provide additional privacy disclosures specific to the nature of your request or the personal information we require, which will govern how we process your data.

Sharing of Your Personal Information

We may disclose your personal information in the following circumstances:

• Promotional Partners:
  We may share certain information with third-party partners who collaborate with us on contests, sweepstakes, or joint promotional activities. These partners will typically be named in the promotional terms or materials.

• Online Advertising Partners:
  We share personal data with advertising networks, or permit them to collect information directly from you on our websites to support online advertising efforts. These partners include search engines and social media platforms that may target ads to you or other users with similar interests and demographics.

• Public Exposure:
  When you provide feedback or post content (e.g., product reviews or social media comments), certain details, such as your first name and comments, may be displayed publicly on our website or social media channels. If you engage with us on social media, we may tag your account or others, such as giving credit for photos.

• Service Providers:
  We may share personal information with third-party vendors and service providers who help us deliver our services, such as marketing, advertising, email distribution, analytics, fraud prevention, IT, infrastructure management, product fulfillment, and web hosting.

• Business Transactions or Changes:
  In the event of a corporate transaction, such as a merger, acquisition, joint venture, or sale of company assets, we may disclose personal information to third parties during negotiations or as part of such transactions. Personal information may also be shared if we face insolvency, bankruptcy, or receivership.

• Legal Obligations and Rights:
  We may disclose personal information to third parties, including legal advisors and law enforcement, in situations such as:

  • Establishing, exercising, or defending legal claims;

  • Complying with laws, responding to legal processes, or requests from authorities;

  • Protecting SIAWAG’s rights, assets, or the safety of our customers and others;

  • Enforcing our terms and agreements;

  • Preventing fraud or financial crimes;

  • Managing credit risks or collecting debts owed to us;

  • Safeguarding health or safety;

  • As required by applicable laws.

• With Your Consent or Instruction:
  In addition to the sharing outlined in this policy, we may disclose your personal information to third parties whenever you consent to or direct us to do so.

We may also share aggregated or anonymized personal information that cannot be used to identify you or any individual user.

Managing Your Information and Preferences

• Profile and Settings:
  You can update your account details and adjust settings by logging into your account. Keep in mind that any changes you make may take some time to reflect in our system.

• Email Preferences Control:
  To stop receiving promotional emails from us, simply click the "unsubscribe" link at the bottom of the emails. We aim to process all unsubscribe requests promptly. However, please note that you cannot opt out of service-related emails, such as account verification, transaction notifications, updates on service features, or important security notices. You can also manage certain communication preferences by logging into your account.

• Text Messaging Preferences:
  We will only send marketing text messages if you’ve given us your consent. To opt out of receiving text messages, follow the instructions provided in the text message.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When updates are made, we will change the "Last Updated" date at the top of this page. If significant changes are made, we will notify you via email (to your registered address), prominently post a notice on our website, or use other communication channels to inform you. All changes will be effective immediately upon posting, unless stated otherwise.

Get in Touch

If you have any questions or concerns regarding this Privacy Policy or any privacy-related matters, please reach out to us at info@siawag.com.